SAP OTC Senior Consultant- EP
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP OTC Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
- Provide L2/L3 SAP S/4HANA SD production support for a life sciences client, resolving complex incidents and performing root cause analysis. Support minor enhancements and changes to improve processes and maintain reliable operations.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Lead the support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
- Provide functional expertise across core SAP CS capabilities, with a strong focus on standard CS processes and configurations.
- Troubleshoot complex business and system issues, including hands-on involvement in configuration, testing, and debugging activities where required.
- Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.
- Provide design recommendations and ensure solutions are aligned with business objectives and SAP best practices.
- Support incident management, root cause analysis, change requests, and enhancement initiatives.
- Mentor team members and provide leadership in support and delivery activities.
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Qualifications
Required
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations.
- Excellent knowledge of Contracts, Billing and Pricing and their integration with CS
- Experience working in SAP S/4HANA environments, with emphasis on core Service functionality rather than advanced S/4HANA-specific features.
- Demonstrated ability to work in a highly hands-on role, including configuration and troubleshooting.
- Strong analytical skills with exceptional attention to detail.
- Proven experience engaging with business stakeholders and driving solution discussions and design decisions.
- Excellent communication and collaboration skills.
- Fast learner and ability to work in a customized system
Preferred skills:
- Integrations Knowledge
- Strong understanding of SAP CS integration with one of the following:
- Sales and Distribution (SD)
- Materials Management (MM)
- Experience with SAP interfaces and integration scenarios.
- Knowledge of SAP Revenue Accounting and Reporting (RAR).
- Experience supporting complex SAP landscapes and cross-functional business processes
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95000 to $150000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
